Akademik Veri Yönetim Sistemi
7. International Health Sciences and Management Conference, İstanbul, Türkiye, 16 - 19 Haziran 2022, ss.65-66
ABSTRACT
Working problem: Communication skill levels of secretaries differ according to the institution.
Aim: The aim of this study; Evaluating the communication skills of secretaries working in municipalities and
universities, and compare their communication skills according to demographic-sociocultural characteristics and
sectors.
Method: The cross-sectional research was collected in March-April 2019 with the participation of 168
secretaries working at Erciyes University Health Application and Research Center and 207 secretaries working in
Kayseri Metropolitan, Melikgazi and Kocasinan Municipalities. The questionnaire form used as a data collection
tool consisted of questions questioning sociodemographic characteristics and the "Communication Skills Evaluation
Scale". In the analysis of the data, t-test and one-way ANOVA tests were applied in independent groups.
Results: The average age of 375 people participating in the research is 35.9, 59.7% are women, 78.7% are
college graduates, and 65.6% have a working year of more than 10 years. No significant difference was found when
the communication skills scores were evaluated according to gender, age, marital status, education level, institution,
and working years. 62.3% of the municipal employees and 27.4% of the university employees stated that they would
like to choose the same profession if they had the chance again. Among the municipal employees, those who want to
choose the same profession and those who do not have a different business idea have significantly higher
communication skills scores.
Conclusions: The lower communication skills among municipal employees who are not satisfied with their work
may be an indicator of loss of motivation. There is a need to determine the problems experienced by these
employees and to plan studies to solve the problems.