Mediating Role of Job Satisfaction Over The Impacts of Emotional Competences of Employees on Perceived Service Quality: A Research on Accounting Professionals.

AKSOYLU S., AYKAN E.

Erciyes Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, no.46, pp.101-117, 2015 (Peer-Reviewed Journal)