Purpose: The number of passengers, luggage, and cargo served at the airports increases at certain times due to flight density (peak hours). Due to the long queues at check-in desk during peak hours, there may be delays in flight operation processes. In addition, it is estimated that check-in queue times will increase even more in accordance with Covid-19 social distance rules.
The aim of the study is to calculate the possible effects of Covid-19 measures on check-in queues at small-scale airports. For this purpose, the number of check-in desks that should be opened at peak hours was evaluated by simulation method at Erkilet airport.
Design/methodology/approach: In the first part of the study, the effects of Covid-19 measures on the aviation industry and airport management issues are presented with the literature research. Information about Erkilet airport was collected by using qualitative research method and the intensity experienced during peak hours was simulated in the ARENA-TRIAL simulation program. Two 3D scenarios were prepared, including the pre and post COVID-19 social distance constraints.
Findings: In the analysis section of the research, check-in queue times and staff productivity were calculated for both scenarios. In the calculations, comments were made regarding the problems that may occur during the peak hours of the airport within the scope of the check-in desk and COVID-19 social distance constraints. Based on the analysis outputs of the simulation program, recommendations were made for small-scale airports.
Originality/value: The effect of COVID-19 on the check-in process in small-scale airports was examined for the first time with simulation method.