Akademik Veri Yönetim Sistemi
Journal of International Health Sciences and Management, cilt.10, sa.20, ss.174-182, 2024 (Hakemli Dergi)
Communication is an inevitable method of interaction that exists
wherever humans are present. Communication skills are not
innate abilities; rather, they are skills that can be learned and
developed. Healthcare workers use mutual communication
more frequently compared to employees in other sectors.
Therefore, this study was conducted to compare the
communication skills of secretaries working in the healthcare
sector with those working outside of the healthcare sector in
Kayseri. The data collection tools used in the study were a
demographic information form and the Communication Skills
Assessment Scale (CSAS), developed by Korkut (1996a, 1997).
Data were collected from 375 secretaries who voluntarily
agreed to participate in the study. The data were analyzed using
the SPSS 25.0 program. While no significant differences related
to demographic characteristics were found, significant
differences were detected in communication skill scores. It is
anticipated that this study will raise awareness in the existing
literature and that conducting similar studies in different
institutions and sectors will help to address communication
deficiencies at an institutional level by assessing the results
separately.