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Uygur A., Sümerli Sarıgül S.
International Review of Management and Business Research, vol.2, no.4, pp.980-993, 2013 (Peer-Reviewed Journal)
Abstract
Performance improvement is high on the agenda of many companies around the world and with the growing number of improvement models now available care has to be taken to adopt an approach that will yield the most attractive return on investment. The EFQM Excellence model is a non-prescriptive framework for continuous quality improvement that can be used by any kind of organization, regardless of sector, size, structure, or maturity. The essential elements that constitute the EFQM are the fundamental concepts of excellence. EFQM Excellence Model is one of the self assessment tools helping companies in regularly questioning their own activities and results of activities and determining strong and weak points. The aim of this study is to investigate the relation between results of basic performance, leadership, partnership and resources, and process parameters of a company operating in manufacturing industry.
Key Words: EFQM Excellence Model, Performance Measurement, EFQM, Quality İmprovement